Best smart plugs of 2020: Solutions for Google Assistant, Amazon Alexa or Siri

Bringing devices online is easier than ever, and these smart plugs connect everyday items with any voice assistant. Full Story: CNET

You Can Now Listen to Podcasts on Spotify Using Google Assistant

If you regularly listen to podcasts on Spotify, you can now do so by issuing voice commands to Google Assistant. Full Story: MakeUseOf

Google Assistant-enabled smart displays gain support for multiple accounts

Google today announced new features bound for smart displays like the Lenovo Smart Display, Nest Hub Mask, and the JBL Link View. Full Story: VentureBeat

The Spoken Word: Voice technology – The future of business

Voice is breaking technology barriers making human-technology interaction simple, intuitive and a personal form of communication. Full Story: Financial Express

Google Assistant Jumps into Samsung TVs, But Bixby Isn’t Going Anywhere

Google Assistant is now a part of the latest Samsung smart TVs, accessible by the microphone in the remote control. Full Story: Voicebot.ai

What Is Voice of the Customer and What Does it Mean for Customer Experience?

Voice of Customer (VoC) programs have been shown to improve the customer journey when brands use VoC metrics to obtain actionable insights, but only when those insights are used to make positive changes to a product, service, or business. Full Story: CMSWire

Poly Sync Floats A New Range Of Speakerphones For Remote Workers And Meeting Rooms

We’re all doing more video calling and responding to boom in Zoom, Poly Sync has launched a new line of smart, USB and Bluetooth speakerphones, at Zoomtopia 2020. Full Story: Forbes

Prime Day query: Alexa, why should I upgrade my Echo?

In a previous piece, I discussed Amazon’s difficulty trying to convince its customers to buy new Alexa-powered smart speakers every year when the devices’ core functionality and capabilities haven’t changed — and whether we should be truly “owning” them in the first place. Full Story: ZDNet

These are the best Echo device and Alexa deals we’ve seen on Prime Day

The Amazon Prime Day deals event is here in full force, and it’s no big surprise to see that Amazon itself is leading the pack with some excellent discounts on its line of Echo devices. Full Story: GamesRadar+

7 Key Predictions for the Future Of Voice Assistants and AI

We live in an exciting time, especially in innovation, progress, technology, and commerce. Some of the latest tech inventions, such as artificial intelligence and machine learning, are making a tremendous impact on every industry. Full Story: Unite.ai