How Digital Voice Technology Is Changing Customer Service

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Full Story: CMSWire

Synthetic voices are here – and brands are starting to use them

Brands having unique, consistent, high-quality synthetic voices across their products and communications might sound like science fiction. Full Story: The Drum

Amazon Is Adding New Features To Alexa… And Other Small Business Tech News This Week

Here are five technological things that have happened in the past week and how they are affecting your business. Full Story: The Shepherd of the Hills Gazette

Voice Assistant Apps are Top Priority, Voices Trends Report Finds

More than 35% said social audio was a priority for them; while a little over 20% identified podcasting as their priority in 2022. Full Story: WTVA

Everything you need to know about voice assistants

They’re quickly becoming a mainstay in our homes thanks to their easy-to-use technology. Full Story: Santander Group