
How to Let Your Customer Experience Speak for Itself With Voice Content
For years now, the idea of voice technology catching up to our chatty ways felt like a faraway future as opposed to an imminent reality. Full Story: CMSWire
Google Assistant Can Now Be Summoned When Your Phone Is Locked
According to a recent report by 9To5Google, Google is now introducing new Assistant features. After introducing preference pages for various other Assistant features, the latest brings Google Assistant settings for the Android lock screen. Full Story: Android Headlines
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7 best practices for a voice of the customer program
A voice of the customer program can be tremendously fruitful for an organization — if it is done well. Full Story: SearchCustomerExperience
Amazon Wins Grocery Voice Commerce Trial As Super-Connected Consumers Engage
Alexa, tell these guys that your grocery shopping features do not infringe any patents. Full Story: PYMNTS.com
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3 ways AI is being used for good
With voice technology, in particular, Salesforce’s development of “two-way bots” means that AI systems of the future won’t just learn the knowledge we teach … Full Story: ET CIO
Alexa, a bheil Gàidhlig agad? Gaelic voice assistant in the works
Researchers from the University of Edinburgh are aiming to develop a Gaelic-speaking voice assistant, having used AI tools to convert the language from audio recordings to text. Full Story: E&T Magazine
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Linux Foundation partners with Microsoft and Target to create standards for voice technology
The Open Voice Network will look to protect the voices behind the technology and establish trust with consumers. Full Story: ZDNet
Tinkoff Makes Voice Assistant Oleg Introduces Universal AI Phone Defense Against Spam Calls
Russian finance and tech provider Tinkoff has created a free version of its Oleg voice assistant that will filter and block spam and fraudulent calls. Full Story: Voicebot.ai
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Voice shopping gains popularity despite potential privacy concerns
A new survey reveals a growing number of consumers are using voice assistants like Amazon’s Alexa, Apple’s Siri and Google Assistant to help them shop. Full Story: Arizona’s Family
How To Use Conversational Voice AI In A Contactless World
The last year and a half have been unprecedented and challenging for humanity. As we try to cautiously tread past the crisis mode, organizations across the world are compelled to reimagine automated and contactless customer experiences. Full Story: Forbes